Refund policy

1 Overview


1.1 We are committed to creating a comfortable and well-pleasing shopping experience at gewage.net. That's why we offer an easy 30-days Return/ Exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date you received the product to the date the problem was reported to us first. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.

1.2 We have a 30-day return policy, which means you have thirty (30) days after receiving your item to request a return.

1.3 Return Service Procedure:
Please contact our service staff, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.

Return address (only for receiving return items):
Please contact our customer service representatives to request a return address.

GEWAGE will bear the cost of the return shipment in the following cases:
  • The item is damaged or defective
  • The parts are missing
  • Wrong or missing item
  • The item is not as described
Customers will cover the return cost in all other cases, such as:
  • Ordered wrong item
  • Unwanted item
  • Found better price
  • Unauthorized purchase
  • Doesn't fit for intended purpose

What if I received damaged or incorrect merchandise?

  • In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
  •  How long will it take to receive my refunds?

    Refunds will be processed within 5-7 days after we receive your package and will be issued to your original payment account.

Note:
1. Before you return the item(s), please communicate with our customer service email about your return requirements, and we will try our best to help you find a better solution than return and exchange.
2. Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.

Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request a return authorization and the return instructions.